Key Strategies for Achieving Payroll Success with Ana Laiu and Ian Hodson #153
Nick Day is joined on The Payroll Podcast by Ana Laiu, Director of Pay and Reward for PPHE Hotel Group, and Ian Hodson, Director of People and Culture at Housing 21.
Title: ๐ Key Strategies for Achieving Payroll Success with Ana Laiu and Ian Hodson #153 ๐
Host: ๐๏ธ Nick Day, CEO of specialist Payroll Recruitment Agency, JGA Recruitment Group
Guest: ๐ค Ana Laiu, Director of Pay and Reward,ย PPHE Hotel Group
๐ค Ian Hodson, Director of People and Culture, Housing 21
Episode Overview:
๐ In this insightful episode of The Payroll Podcast, host Nick Day sits down with Ana Laiuย & Ian Hodson to navigate the tangible and intangible factors responsible for payroll success. Both Ana and Ian bring a wealth of experience and knowledge, having recently launched a series of articles in CIPPโs Payroll professional magazine.
Key Topics Discussed in this Episode:
- Balancing Service and Automation: Ian discusses how to maintain personalised service while automating payroll queries.
- Customer Experience: Ana highlights the importance of positive employee interactions with pay and reward teams.
- Securing Stakeholder Buy-In: Ian shares strategies for gaining senior support for a payroll service desk.
- Enhancing Payroll with Data: Ana explores using service desk data to improve payroll operations.
- Transitioning to a Service Desk Model: Ian provides insights on moving traditional payroll teams to a service desk model.
- Employee Involvement in Payroll Design: Ana emphasises the importance of involving employees in designing payroll services.
- Creating Clear Knowledge Base Articles: Ian offers tips for making complex payroll terms accessible in knowledge articles.
Useful Links From This Episode:
- ๐ค Ana Laiuย LinkedIn Profile
- ๐ค Ian Hodson’s LinkedIn Profile
- ๐ณ Greenify Talent: JGA Planet Positive (ESG) Recruitment Solution
- ๐ค Host Nick Day LinkedIn Profile
- ๐ข JGA Payroll Recruitment
- ๐ง Check out our sister podcast, The HR L&D Podcast
PAYROLL LEADERS – I CALL YOU ALL TO ACTION! ๐ข
๐ Thank you for tuning in to The Payroll Podcast. Stay tuned for our next episode, where we continue to dive into the fascinating world of payroll! ๐ง๐
If you need the support of a payroll recruitment agency to help fill your next payroll vacancy, please please contact me!ย I possess over 20 years of payroll recruitment agency expertise and I would love to help! [email protected] or call 01727 800377
Find out more at: www.jgarecruitment.com.
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