• Coach

Case Study: Coach

“JGA executed to brief and were professional throughout the assignment – the roles were extremely specific and required professionals with particular skills sets, experience and European expertise. JGA were respectful of demands being placed on my time, listened closely to our requirements and presented strong candidates for interview in a timely manner. I would have no hesitation working with JGA in the future.” European HR Director, Coach


Coach is an American luxury leather goods company known for ladies’ handbags as well as items such as luggage, briefcases, wallets and other accessories. With 800 stores in over 20 countries and an on-line store at www.coach.com, turnover is in the region of $1038m.

Business Requirement

To build the HR Function at European Headquarters based in London due to Coach establishing itself as a new independent company (Previously part of Hackett)

Recruitment Requirement

Two European HR Managers with language skills to drive the development of the European Headquarters in London. JGA were tasked with sourcing both HR Managers with different professional specifications as follows:

Spanish Speaking HR Manager

The experienced HR professional had to hold a CIPD qualification or a European equivalent qualification in HR Management with fluent Spanish as well as strong other European language skills being an advantage along with Spanish HR systems and processes knowledge.

French Speaking HR Manager

This experienced HR professional had to hold a CIPD qualification or a European equivalent qualification in HR Management with fluent French as well as strong European languages an advantage along with French HR systems and processes knowledge. Salaries for the HR Manager positions ranged between £45-50,000 per annum

Recruitment Activity Performance

Spanish HRPerformanceFrench HRPerformanceTimeline
CV’s Submitted92Day 2
Interviews Arranged222%150%Day 3- 10
Placements Made01100%Day 22
Start DateDay 40

The key recruitment challenge for Coach was to find individuals with the required combination of language fluency and payroll experience for all countries with the necessary qualifications and previous work experience. Networking with existing international Payroll & HR contacts, sending out E-Shots and mining our extensive database, whilst leveraging advertising on payrolljobsboard.com; allowed us to short list exceptional candidates within agreed timeframes. Payrolljobsboabrd.com is the job board for Payroll and HR professionals owned and operated by JGA Recruitment and partnered with The Payroll Alliance and International Association of Bookkeepers.

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